emailing on reckon hosted
Jacqui_9954263
Member Posts: 5 Novice Member
Email using Reckon Hosted - I have read the previous issues and concerns on emailing invoices and other forms using the reckon hosted version. I too am new to this online system and wondering if this has been resolved? If not, why not and how long? And what measures or alternatives are in place now until this has been sorted?
0
Comments
-
Welcome to the Reckon Community Jacqui,
I'm not aware of any current issues with email functionality in Reckon Accounts Hosted at the moment. Can you specify what trouble you're having when sending email? Are you encountering any error messages? If so, what are they?🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0 -
Hey Jacqui,
I email numerous invoices everyday from Reckon Hosted and I have not issues.
Perhaps you are thinking that you can't see what invoices have been emailed? If so, I have mine set up so that I can emailed a copy of every invoice emailed. Then in my email system I have a folder called "Reckon Emails Sent" and I have the emails in there.
As far as online bookkeeping programs go, Reckon Hosted is by far my favourite
Good luck,
Michelle1 -
I used the desktop version previously. Now using Reckon Hosted when trying to send invoices by email, I can't see if the invoice has actually been sent from my outlook email sent box?0
-
Hey Jacqui, see my comment below. What I do sounds clunky, but truly it isnt0
-
Totally agree with you.0
-
Thanks Michelle,
That's exactly what I am referring to
Although in Outlook I am trying to setup a rule to send the copy of all invoices to a sub-folder to Inbox. And it won't let me comes up with an error! Any advice on this?
0 -
OMG! What a fabulous idea! I'll have a play and see what I can find ... I am not that tech savvy though.0
-
I send out a reasonable amount of invoices from Reckon Hosted every day and only once in all the years I have been doing it, has it happened for me, with only one customer.
Maybe I have been lucky0 -
Yes I read about that. I have listed our company name in the subject line to help the client identify our tax invoice. Hopefully Accounts hosted will come up with a better solution than advising the client of our new accounting system. Thanks0
-
That's great thanks
0 -
I just set the rule up Jacqui and it works! Thank you so much for that idea.
I added the "accountshosted@reckon.com" to my Contacts first, then set the rule up using that email address and also the standard Subject line info I use when sending out invoices. I hope this is helpful for you and you get yours to work too0 -
We cannot have the 'From' address as a user generated email address due to DMARC email authentication which is designed to stop spamming and phishing etc.
DMARC (Domain Message Authentication Reporting and Conformance) is an email-validation system designed to detect and prevent email spoofing by verifying that an inbound email really does come from the domain it says it comes from.
This affects other online software as well so isn't unique to Reckon Accounts Hosted ie. Reckon One, Xero, QuickBooks Online etc all operate in the same way.
Please note, you can set a Reply-to email address in your preferences which allows recipients to reply to the email sent from Reckon Accounts Hosted and will be delivered to the designated email address.
Additional info -
Customers receiving emails from accountshosted@reckon.com and not from my email address
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0
Categories
- All Categories
- 6.6K Accounts Hosted
- 15 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 7 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll 🚀
- 32 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 24 Reckon Mate App
- 2.6K Reckon One
- 8 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 67 About Reckon Community