Problem with reports not generating
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Sharon Lawrence
Member Posts: 11 ✭
I am an accountant with access to 2 ReconOne online files. At the moment neither file will generate any reports. I click on "generate" for the report I want and the screen goes grey and says "Generating report. Please wait" and the Recon icon just keeps filling with red and never stops. I have "waited" for over half an hour and tried in both files and the same thing keeps happening.
I have used these reports before without problem, is there a reason why they are not generating?
Thanks
Sharon
0
Comments
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Still waiting for report after 2 hours of thinking about it0 -
Hi Sharon
Have experienced this before, close the program right out of it, clear all the cookies in your browser, login and try again.0 -
Thanks. I had the same problem yesterday, so closing the program doesn't seem to be the answer. I was hoping yesterday that today it would be OK
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Have you tried a different browser0
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Is this Reckon One - or Reckon Hosted???
If it's Hosted; sometimes there is a message that is stopping the report printing under the generating report screen.
Or pop up blockers have not been enabled?1 -
Thanks, a different browser did the trick!
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You are welcome, it works best in Google chrome usually0
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