I have just run my first payroll but my super amounts aren't showing up - have I missed entering som
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Elissa Smith
Member Posts: 5 ✭
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It is not necessary for the payment summary to show the 9.5% SG.0
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Thanks for your reply - but it is on the payslips that the super isn't showing - not the payment summaries. This is the 1st time I have used Reckon One.0
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It is not showing on the payslips or the weekly payroll summary. For company super (which is the 9.5%) it all shows nil. It does show the amounts for salary sacrificed super though.0
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Have all employees received over 450 in this first pay in July?0
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I fixed the problem - thanks for the replies.0
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What was the problem for anyone else who may have the same problem?0
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I am having the same problem and all employees have earned over $450 in the one payroll. All employees have $0 company super. Only Salary Sacrifice works.0
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Have you setup Super Fund company details at "Super Fund" tab under "Payroll" menu then add them to your employee Pay Set Up under that employee details? The super will automatically calculate on every payrun and will display on pay slip once above $450. On top of that, remember to go to Pay Item setup and tick those earnings that is subjected to Super in "Super guarantee" pay item. Hope this helps.
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How did you fix it. There seem to be a lot of us having the same issue.0
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I have set this up as you have explained but even though people are being paid over the $450 it still has a box to say it won't be calculated until it reaches $450? Is there a specific setting to cancel the $450 minimum?0
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In pay item set up through settings it only has a tick to include ordinary time in worked leave accruals not super guarantee. Where is this tick box?0
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The super contribution will not be included as a liability, or be shown on the pay slip, until the employee reaches the $450 threshold for the month.
You mean this message? It always there even if is more than $450. As long Super is calculated during the payrun. Scroll down after you have enter the qty or hours to see if super is calculated.
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Yes that's it. The employee ordinary pay is over $1000. When I scroll down the super guarantee of 9.5% which has "Sunsuper" in the product has an amount of $0. I don't understand and can't get through to support.0
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Got to Top Right and click on the wheel then go into settings. Click Pay Item setup and tick those earnings that is subjected to Super in "Super guarantee" pay item if you haven't done this step.
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Thank you so much. I was looking for a tick box in "ordinary" time not a tick box in "Super Guarantee". Thanks I appreciate your help.1
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Hi Kylie just wondering how you have fixed this problem. I am new to this . Cheers.0
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Hi, I've followed all the steps (I hope correctly) but I still cannot get the super to be calculated and to appear on the payslip? Any other ideas on how to fix it please? I am new to Reckon One & STP1
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Did you manage to fix this as I am having the same problem and have ticked all the correct boxes (I think..)?
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Hi Jackie, I did fix it. I forgot to add the bank account details for the super fund accounts when I was setting that up at the beginning, didn't realise I needed them as I pay super through a clearing house now and that's the only account I had. Hope that helps0
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I did not enter the bank details for my super funds and my super shows on the payslips1
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