I can't send payment summaries or pay slips - I choose forms to email but nothing comes up in the F

Melissa Chapman
Melissa Chapman Member Posts: 3 Novice Member Novice Member
edited September 2019 in Accounts Hosted
Forms to Send

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,229 Reckon Community Manager Community Manager
    edited July 2019
    Hi Melissa,
    If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

    To resolve this you'll need to go through the process outlined in this KB article -
    Send Forms list is blank and there are no Payment Summaries to email

    Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.
    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • glendaveale
    glendaveale Member Posts: 176 Reckoner Reckoner
    edited July 2019
    Have you made sure correct financial year is selected. I have found it defaults to current year and you have to choose last financial year.
  • Sandhya Cornish
    Sandhya Cornish Member Posts: 9 Novice Member Novice Member
    edited July 2019
    I have done as per the advise in the link, however, there is no emails in the 'Send Forms' window for me to select and remove or sendimage, and I am not sure what else to do
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,705 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Melissa

    Please check you have elected either "Both" (preferable) or "Email" as the Preferred Send Form Method option in each employee's record as shown in the below snip from the sample company file.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Sandhya Cornish
    Sandhya Cornish Member Posts: 9 Novice Member Novice Member
    edited July 2019
    Thanx Shaz, have done that, and the right selection is in place
  • Sandhya Cornish
    Sandhya Cornish Member Posts: 9 Novice Member Novice Member
    edited July 2019
    Worked, thank you.
  • Jen Dixon
    Jen Dixon Member Posts: 16 Reckoner Reckoner
    edited July 2019

    I am following the process as per the link above. I had 69 payment summaries that I think I probably loaded 5-6 times. I have now followed the last 3 steps more then 900 times and still have not recovered the summaries to email. Can't get through to support either. Anyone know any alternatives I can try? I can't do this all day!! Could it be something other then a corrupt email??
  • Melissa_9954418
    Melissa_9954418 Member Posts: 7 Novice Member Novice Member
    edited July 2019
    hi did you get this sorted? 
  • Melissa_9954418
    Melissa_9954418 Member Posts: 7 Novice Member Novice Member
    edited July 2019
    hi Jen did you get this sorted? 

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