I am unable to open one Reckon Accounts Plus 2019 file stored in Dropbox

Peter KershawPeter Kershaw Member Posts: 8
edited August 2019 in Accounts Business Range
I can open others, and I can open it when copied to Desktop, but whenever I try to open in Dropbox I get the error message "file is in use". It has opened, once or twice, but not since upgrading to v2019.

Any suggestions as to why this is happening?

Comments

  • Data RecData Rec Reckon Staff Posts: 769 ✭✭✭
    edited August 2019
    Hi Peter,

    "File is in use" is indicating that a local or remote process has attached itself to the data file, such as anti-virus scanners.

    We do not recommend directly opening data files that are stored on a DropBox or other online file storage, even if that remote location is mapped to a local drive letter.
    Doing so increases the risk of data corruption.

    The use of Dropbox for storing/sharing backup files is fine.



    Regards,

    Data Recovery Team

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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