Reckon Hosted - Printing issue
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KGibbs
Member Posts: 13 ✭
Reckon Hosted - Printing issue - Any report, payslip, invoice. Is sending the file to print, and building the report, however when it opens as a new tab online, the PDF is not there and is a blank webpage all grey. Last week if I refreshed the page, it appeared and that seemed to at least be a temp fix. However, now it just says "file not found". So no PDF can be seen to print. Appreciate any feedback from anyone who has found a fix for this. Thanks
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Comments
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Which browser are you using to access Hosted? When was the last time you cleared the cache of that browser (specifically the hosted history)?0
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Google Chrome. And cleared weekly.0
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Hi Linda. I use chrome and clear it out weekly, however thought as you suggested it, I would give it another clear out fully. Unfortunately, it hasn't fixed the issue.1
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For anyone with the same issue, Reckon has had many calls today about this issue and it appears to be a chrome issue that usual fixes don't work, support gave me the following options:
1. uninstall and reinstall chrome
OR
2. use another browser. I have opted for this and am just using Safari for reckon. Works fine, but I had to make sure I allowed popups when using Safari as I had not used it for Reckon before.1 -
I dont use Chrome much for anything these days - Safari and Opera for me... Opera is my default browser, works great with Hosted - I do have a couple of website where its a bit of a problem with popups etc - but switch to Safar when this happens. Glad you got it sorted!0
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Thanks Linda.0
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Maybe the Chrome update caused an issue??? Started happening last night...0
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Thanks Sally. Yes. In the end, that is what Reckon support said. When I asked if there would be a long term fix at some point, they directed me to the 2 options above and said that is all.0
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By clearing out chrome do you mean Go To Tools, Clear Browsing Data ?0
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Move to Firefox, then it will work, Chrome does not seem to be compatible with Hosted anymore ....0
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This article says to turn off Google Chrome sync. Which appears to work
https://community.reckon.com/reckon/topics/i-cant-print-anything-at-the-moment-no-pdf-could-come-out-when-i-push-the-print-botton-its-just
Adrian0
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