ABN & branch number is already registered

8layers
8layers Member Posts: 3 Novice Member Novice Member
edited January 3 in Reckon Payroll

It says “this ABN & branch number is already registered“ when I tried to migrate to the new app.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @8layers

    Have you previously used or migrated to the Payroll App at some stage in the past? Or alternatively, have you registered your ABN into our GovConnect service before?

    If you can provide your ABN that you're using with the STP app, I'll take a look.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 8layers
    8layers Member Posts: 3 Novice Member Novice Member

    Hi Rav,

    my ABN is 42602343127

    please check that for me.

    Thanks a lot!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for that. Can you please try it again now. It should go through fine but let me know if you still have any trouble.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 8layers
    8layers Member Posts: 3 Novice Member Novice Member

    Thanks! It’s ok now.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Cool, great to hear to hear and thanks for letting me know.

    Cheers 🙂

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • streaks203
    streaks203 Member Posts: 11 Novice Member Novice Member

    Hi Rav, Administrator,

    Did the migration from STP to Reckon Payroll on an iphone and you kindly fix the 'already registered' message for us. Thks again.

    But trying to use the new Reckon Payroll, we can't see the menu items per the instruction for 'Leave', 'Tax', 'Opening Balance' etc.

    Also finally worked out 'Create' means Next.

    I know its free but getting a bit frustrated having no luck getting this setup.

    I see the old 'STP' app still appears to be working. Can I at least do the payroll using STP for the July weeks until the new one is working.


    Cheers Streaks203

  • swakhlu01 .
    swakhlu01 . Member Posts: 482 Reckon Star Reckon Star

    @8layers In Payroll app main screen select employees tab in the bottom and click the 3 dots on the top "...". A pop up with a few functions will show up. Select Edit. The Leave, Tax etc appear as tabs on top. Go to each tab and select Edit for each field.

    This is similar to the Create employee function except you are in Edit mode with Employee already there. The good thing is one can always select Cancel on top left at any time.

    Yes there is a bit of issue with documentation which hopefully Reckon will catch up with. Things are moving too fast in the tax reporting legislation especially with the Government adding more categories of employers to the STP world.

    https://help.reckon.com/article/uz5x44p19d-reckon-payroll-app-adding-employees


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20621525#Comment_20621525

    Scroll across the tabs and you should be able to access the other various other tabs to complete in the employee profile -

    Screenshot_20210615-094441_Payroll.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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