cannot open company file

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I have logged on to Reckon online and now system is prompting for User name and password to open company file. It is presenting my accountants user name. When I enter my user name and password they are not recognised. I cannot use my accountants name either. 
Photo of Graeme Hopgood

Graeme Hopgood

  • 70 Points

Posted 5 years ago

  • 1
Photo of Dean Bajevic

Dean Bajevic, Alum

  • 372 Points 250 badge 2x thumb
Hello Graeme,

Welcome to Reckon Community

Please login as Company file Administrator.

Normally the username is Admin and may have a password.

Once you're logged in, go to Company menu > Setup users and roles...

In the User list, select your username and select Edit

Remove and re enter your password.

Select OK

Now log off as Admin to the company file and login as yourself with the password to gain access to the company file

Regards
Dean