Can't delete pay run after undo
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Michael Wilson_10116624
Member Posts: 10 ✭
I have pay runs that were finished but now need to deleted and recreated as they were created in error.
I have selected undo pay run and it gets stuck "processing" for 5 minutes. The pay run eventually changes to draft mode but I get an error when I try to delete them.
I checked the payments and there are no payments associated with these pay runs but there are still a pay run journals associated with them that also can't be deleted.
This scenario has occurred on multiple pay runs that I needed to recreate and they are now in limbo. I have pay runs that still have journal entries but can't be deleted.
This is very frustrating as this is not the first time this has occurred either
I have selected undo pay run and it gets stuck "processing" for 5 minutes. The pay run eventually changes to draft mode but I get an error when I try to delete them.
I checked the payments and there are no payments associated with these pay runs but there are still a pay run journals associated with them that also can't be deleted.
This scenario has occurred on multiple pay runs that I needed to recreate and they are now in limbo. I have pay runs that still have journal entries but can't be deleted.
This is very frustrating as this is not the first time this has occurred either
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Comments
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You are not alone. I had this problem a few days ago. What I did was click finish payrun again and undo then delete. It took me a few tries before all the same payruns and journals to be deleted. Hope it works for you. Good luck.0
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Thanks for the suggestion. I have tried that approach at least 5 times but it hasn't worked. Same error every time0
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Please check the payment for that payrun is not under Unprocessed Tab. It has to be deleted too.0
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I've checked the payments and there aren't any for the pay run0
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Did you resolve this problem as have the same issue
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I did eventually work around this problem but it was hugely frustrated and ended up costing me endless hours trying to resolve.
I eventually found that there were quarterly super payments associated with the pay run that was paid on a completely different date to the pay run. Once I found those super payments and deleted them I was able to delete the pay run and re-create it.
This issue is extremely frustrating as the pay run becomes completely corrupted and the only option is to find all payments, delete them, and then re-create the pay run from scratch.
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