Can't save invoice in reckon enterprise

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  • Question
  • Updated 2 months ago
  • Answered
Running Accounts Enterprise 2018 Desktop
• Create a client invoice from estimate 
• Then cannot save. Tried all options "Save & Close", "Save & New", "Print preview", File > save as PDF.
• Just no response. 
• Tried restarting reckon and rebooting device, no change.
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Stephen

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Posted 2 months ago

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Luke, Technical Support Team Leader

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Hi Stephen,

Thanks for providing your troubleshooting steps.

It sounds like there could be potential file damage on this particular data file.

Could you please complete a verify, rebuild and then another verify of your data file and then try again?

You can find these options by going to File > Utilities.

Please let me know how you go.

Luke.
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Linda Putland, Accredited Partner

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Just check that you dont have a dialogue box sitting behind the screen you see?  Try Alt+PgUp and see if anything comes to the front that wants to be clicked?  :)
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Luke, Technical Support Team Leader

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Hi Linda,

I was thinking this too, but they are using desktop not Hosted so don't think this will help in this circumstance.
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Linda Putland, Accredited Partner

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oops! didnt read the question properly!
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Lou Simonis

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Are you running the latest updated version of Windows 10. If so check the warnings from Windows Defender, I have been having similar problems with a number of programs, including Small business and Personal 2016, had to tell Windows Defender in settings/ security that the qw.exe file is trusted. That fixed the problem.
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Stephen

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Thanks all for your input.
I did as Luke suggested and ran a verification and this solved the problem!
Also in response to Lou, we have had many issues with Windows Defender previously (Not just Reckon) and this has now been switched off from our domain for all devices and replaced with alternative security. (So couldn't blame that this time!)