Employee Vanishes in Payroll

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  • Updated 3 years ago
  • Answered
This hasn't happened to me before. When I did payroll this morning, one of my employees completely vanished from the list. He's there in Employee Center but once I get into payroll, he's gone. It didn't happen last week when I was doing payroll. Is it a common error?
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Kellie Riek

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Posted 4 years ago

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Charles van Rotterdam

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Kellie, they need to be an 'active' employee to show in payroll. If your employee list is set to 'all employee' then it will show both active and inactive employees and your employee will probably have a X beside him. Just make the employee 'active' and he will show up.
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Kellie Riek

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Done that too LOL. Ill contact Tech Support
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Sue Cheney

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Hi Kellie
Did you find the answer to your question, as we are having the same problem with one employee.
Thank you
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Luke, Employee

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Hi Sue,

If you're encountering the same problem and have checked the employees record that they haven't been made inactive, then please proceed to rebuild your data file.

To do this go to File > Utilities > Rebuild Data.

When you click on Rebuild Data it will prompt you to create a backup before it starts the process, so there is no need to create a backup of your first before clicking on it.

Luke.
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Sue Cheney

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Thank you for your comment just checking are you on Reckon Hosted?
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Shirley Ingle, Accredited Partner

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Hi All  Another place to look - Has there been a date put in the Release date. May have terminated the person by mistake.