Hi, could anyone help-after updating to the latest version, when entering payments, old accounts from 1999 etc are appearing as unpaid.

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Good morning, could anyone help me I have updated to the latest version of Reckon, when entering payments from customers, old accounts dating back to 1999 etc which have been paid are appearing as oweing. Has anyone else had this problem?
Photo of Karen Fraser

Karen Fraser

  • 160 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of ARC BookKeeping

ARC BookKeeping, Accredited Partner

  • 6,344 Points 5k badge 2x thumb
Official Response
Hi Karen,

Sounds like you have an old file that might need some cleaning up...

Start by doing a back up. 
Then resort lists... open every list in RA, then in View/resort list
Do a back up with a verify... 
Do Rebuilds several times over.
Do Audit Company file...
Did you definitely receive payments for all invoices via the 'Receive Payments' Icon? or are some done via Journals?

I am not sure where else to look.

And I hate to say it... but sometimes where you are so far down the track with so many years of data, and with so many changes in the product, (taxes etc)... there does come a time when a new company file is recommended.

Regards
Angie Carlyle