Good morning, could anyone help me I have updated to the latest version of Reckon, when entering payments from customers, old accounts dating back to 1999 etc which have been paid are appearing as oweing. Has anyone else had this problem?
Sounds like you have an old file that might need some cleaning up...
Start by doing a back up. Then resort lists... open every list in RA, then in View/resort list Do a back up with a verify... Do Rebuilds several times over. Do Audit Company file... Did you definitely receive payments for all invoices via the 'Receive Payments' Icon? or are some done via Journals?
I am not sure where else to look.
And I hate to say it... but sometimes where you are so far down the track with so many years of data, and with so many changes in the product, (taxes etc)... there does come a time when a new company file is recommended.