how to upgrade to new version

  • 1
  • Problem
  • Updated 1 week ago
Photo of Stephen Robinson

Stephen Robinson

  • 90 Points 75 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Kris Williams

Kris Williams

  • 12,944 Points 10k badge 2x thumb
If you’re already using Hosted just click on the 2020 version line and follow the prompts 
Photo of Stephen Robinson

Stephen Robinson

  • 90 Points 75 badge 2x thumb
Thankyou for your reply I actually did that a few weeks ago and it was working fine just today it wont let me login  
Photo of Kris Williams

Kris Williams

  • 12,944 Points 10k badge 2x thumb
See what happens tomorrow. Have you gone into the Control Panel and selected log off all remote sessions?
Photo of Stephen Robinson

Stephen Robinson

  • 90 Points 75 badge 2x thumb
Thank you for your reply maybe my accountant hasn’t logged off from Friday would this cause the problem ?
Photo of Kris Williams

Kris Williams

  • 12,944 Points 10k badge 2x thumb
Could be but you can go to the control panel on the first page and log off all sessions as I suggested