I cant remember my password and tried to reset online but I have not received any email to reset.

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  • Updated 2 months ago
Hi all.  I cannot remember my password and need to install Reckon PP 2015 on a new laptop as old one has died.  I have requested new password an hour ago but nothing has been emailed to me?  Also, I will need to install my backup which was Windows 7 onto a Win10 laptop.  Will I have any problems?  Thanks so much
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Carol Wagner

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Posted 2 months ago

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Kevin Russell, Accredited Partner

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Carol give me a call 0407744914
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Carol Wagner

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Hi Kevin.  thanks for the quick response.  I have now managed to login.  It needed my member number and pin, not my username and password.  It has changed a bit since I last logged in!  All great now.  Downloaded the software and installed my data file.  All up and running!