I'm trying to resize the object box in my invoices in reckon hosted but can't any ideas?

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  • Problem
  • Updated 1 year ago
Reckon Hosted Invoice Customization
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Laura Calligaro

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Posted 1 year ago

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Liz Brims

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Hi there, firstly are you using a touch screen?  If so you need to turn that function off to enable resizing.  

Category: Reckon Accounts Hosted (previously QuickBooks
Hosted) Status: Resolved Views: 684
I’m unable to resize my window screen or column width on my reports and/or any
invoice or other transaction templates. How can I fix it?
Applies to:
Reckon Accounts Hosted in touch screen enabled devices only. (01/07/2018)
Disable the Touch screen of your device (PC, notebook, Ultrabook, Surface or tablet)
You may have suddenly noticed this issue, after our latest updates on Hosted
environment dated 01/07/2018, where you were not able to resize the column width any
window such as Invoices, bills, estimates or reports etc.
Detailed steps.
1. Go to the start menu and Control panel and Device manager.
2. Navigate to Human Interface Devices.
3. Right Click on HID-compliant touch screen and select Disable. See below:
4. Restart your PC
5. Log into Reckon Accounts Hosted and try again
2/11/2019 Issue Print View
http://kb.reckon.com.au/issue_view_print.asp?ID=5677 2/2
Note: This will disable the touch screen functionality of your device in entirety for other
programs too. Therefore, you might want to enable it back after using Hosted.
Submitted: 2/07/2018
Modified: 23/08/2018 3:41:47
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