income account has GST code but why it is not calculating GST - please help what am i doing wrong

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I am new to account hosted and just started but hit the wall as to why - my income account from my Chart of accounts has GST code but why it is not calculating GST - where as expense seems to work fine - please help what am i doing wrong
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ANGELA NAIDU

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Posted 1 year ago

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Jay Jay, Employee

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Hi Angela, 

GST is recorded on the transactions level, for example when doing a sales receipt or doing a customer invoice, you need to select the Tax code on individual lines to attract tax.  adding tax code to the account level do not record any tax. 
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ANGELA NAIDU

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Hi Jay Jay, thanks for your reply, we are a retail store so we dont have cust invoice, its at the counter sales paid by cash or eftpos, so I am allocating from bank statement. I am entering it through record deposit tab. Please let  me know if there is another way to doing this
As Jay advised you need to record income via a Tax Invoice or Sales Receipt the latter would be the best option for you.
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Jay Jay, Employee

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What Jacqui said : ) 
doing a sales receipt is the best option for retail shops.