I have tried disabling the anti-virus, but same result.
I contacted the Assistance phone number who suggested that I install the "Disk1" file from the HAB folder on my disk onto the desktop, and try installing from that, but that didn't work. I was also referred to the link http://www.quicken.com.au/kb/issue_view.asp?ID=4819 but that didn't work either.
Welcome to the Reckon Community.
If you are trying to run setup.exe in administrator mode and getting the above error, please try to run ISsetup.exe in administrator mode. This should allow the install on Win 8.1.
Let me know how you go and thank you for your patience.
Thanks so, so much - I am now up and running.
I initially tried the ISsetup.exe file that I extracted from the HAB directory and placed on the Desktop, as suggested by the guy on the Assistance Line. That seemed to load OK but at the end I got a message saying that "Your Program files may have been damaged ... you will have to reinstall the Program". This happened a couple of times.
I then tried from the original installation disk and it worked like a charm!
All the best
Unable to Install Account Personal 2013 on Windows 8.1.
I downloaded the software ReckonAccounts 2013.exe, but when I run as Administrator, I get a message 'This app can't run on your PC'. I tried some resolutions found in this community such as changing Compatibility setting and tuning on .Net Framework 3.5, none works. Could anybody give me an advice?
None of the download links here works. (file is no longer available)
It is strange as I can run other exe files. The icon looks like Zip file. Is it what it is supposed to be?
I think I will download the file once again. Is it possible to down load the software many times as long as I use my IKC?
I've had a similar problem to this on Windows 8.1 but with the Reckon Accounts 2014 R1.exe. I have downloaded it several times all with the same result. I have used a zip tool to unzip it manually, but when I do I get an error message saying the _winzip_ file is corrupt. As a result I can't update my existing 2013 application, or apply the new tax tables which appear only to be available for Reckon Accounts 2014, not for 2013.
If you are in Australia then go to...
If you are in New Zealand then go to...
on both sites choose the product you want and download....
If you are an existing Reckon Accounts/QuickBooks customer you might want to get in touch with Reckon as they can give you an upgrade price.
Or you can go through a Reckon Accredited Consultant and they can help you make sure that the product is installed correctly and set up your company files for you.
http://home.reckon.com.au/support/Home/ReckonSupport/FindAReckonAccreditedPartner.aspx = aussie
http://www.reckonpartners.co.nz/consultants/ = Kiwi
Thanks, I was able to download the Premier edition which is the one I'm using. Unfortunately that took me to exactly the same download as the emails you originally sent me for the upgrade. Once again the file downloaded was corrupted, when I execute the self-extracting archive exe I get the following message (screen shot uploaded). This is the same error I got from the previous 4 downloads. I don't have issues downloading anything from anywhere else, and I'm a software developer so I tend to download a fair bit of software. Could you please send me a copy of the Premier edition on disk like you have in previous years?
PS - I can't see the screenshot file I uploaded, not sure if it worked, the error message is:
ZIP damaged: file C:\TEMP\Reckon Accounts Timer\instmsia.exe:
Bad CRC 6fd2b88e (should be 3ccaccf9).
Possible cause: file transfer error.