MIGRATION: How to find out or change the Reckon Portal username or email address

  • 1
  • Article
  • Updated 5 months ago
  • (Edited)
Confirming your Username

1) Sign-in to the Reckon Portal

2) On the left side navigation select Account

3) Then select Staff

4) When the list is displayed you can see the Usernames along with their associated email address

5) In most cases these should be the same, if not then you need to be aware of what your Username is


Changing the email address:

1) Sign-in to the Reckon Portal

2) On the top right corner select the Profile icon (looks like a person head and shoulders)

3) Click the Edit button

4) Then add your new email address and press Save button

5) You will receive an email from the Reckon Portal system which contains a verification link

6) Click the link in the verification email to confirm your email address change

7) Use the new email address moving forward as your new username when logging in to the Reckon Portal


Photo of Data Rec

Data Rec, Employee

  • 7,826 Points 5k badge 2x thumb

Posted 1 year ago

  • 1
Photo of Samantha Jane Paul

Samantha Jane Paul

  • 60 Points
Did as per above, but each time I put new email address in and click save, it goes back to old email address??
Photo of Data Rec

Data Rec, Employee

  • 7,756 Points 5k badge 2x thumb
Hi Samantha,

If the instructions are not working as expected, there may be other issues with your Reckon One account.

Please contact the Reckon One support team so they can take a look.


Data Recovery Team