payg withheld rate

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andara
andara Member Posts: 6 ✭
edited January 2020 in Reckon Accounts (Desktop)
hi,  I run payroll for employees with the same pay rate for 2 different employee. for employee 1, it withheld correctly  compared with the monthly ato table(employee started in Nov-14). employee 2, payg withheld is higher(she started in Jul14). both dont have hecs and tax free threshold. my tax table version is 1/7/14.i checked under payroll taxes boxes and both are identical. Is there anything else i need to check? why would the payg w/held amount differ?

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  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    Has extra tax been input or a % amount put in
  • andara
    andara Member Posts: 6 ✭
    edited December 2014
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    it has no extra tax input % into the employee 2 card. it didnt make sense why this happenedimageimageimage
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    OK; sometimes it will hold a different amount for whatever reason. Go into the payroll and redo it, putting in zero hours first then go back and put in correct hours and see what happens to the PAYG. If all else fails just override it
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    Is that year to date pays; if you pick up a PAYG report and filter by name then you should be able to pick up where it happened
  • andara
    andara Member Posts: 6 ✭
    edited December 2014
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    this happened in november pay that just passed. i didnt realise that reckon w/held too much until the 2nd person came on board with the same pay rate but lower payg withheld. i tried to contact reckon technical support  1902 223 101 number but the number is not connected.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Andara, the 1902 223 101 number is currently active, please try another phone line.
  • andara
    andara Member Posts: 6 ✭
    edited November 2015
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    do you mean is currently not active? which other number can connect me to technical support?
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    Try 1300 799 150 if you are a PP

    or you can give me a ring and I can try and run you through it 0266834083

  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Andara, active :)

    I meant try calling from another phone line.
  • andara
    andara Member Posts: 6 ✭
    edited December 2014
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    i dont know what PP stands for but i dont think we are. if you dont mind, i'll give u a call regarding this as i need to clarify to the employee of how this could happened in the 1st place and has been going on for 5 months now
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    That's fine; PP is Professional Partner ie me as in one of many :-)
  • Kathy Mackinlay_6947388
    Kathy Mackinlay_6947388 Member Posts: 141 ✭
    edited December 2014
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    Just a thought . have either of the employees been paid leave loading. I think it is the first $320 that is tax free. Probably not the reason but just another one to eliminate.
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    Kathy; pretty certain that the $320 tax free amount does not apply anymore
  • andara
    andara Member Posts: 6 ✭
    edited December 2014
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    thank u everyone. i've spoken with Someone at reckon support and it's all linked to the super card(payroll item list). it has payg tax box ticked and it created this mess. this is something new for me.
  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    AAH Yes that could happen, glad you got it fixed

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