Reckon retail edition 2013 - Unrecoverable error 18493 15338

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  • Updated 2 months ago
Hi community
I use Reckon Retail Edition 2013 and I recently was trying to add an item and Reckon came up with an Unrecoverable Error 18493 15338.
I can edit an existing item, save it, but I cannot create a new one.
If I've hit a limit then no message popped up to tell me.
Has anyone experienced this error ?
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Gab Gennai

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Posted 2 months ago

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Data Rec, Employee

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Hi Gab,

We recommend you perform a file integrity check on the data file.

Use the built-in Verify Data and Rebuild Data functions.
DATA RECOVERY: How to perform a data file rebuild (Rebuild Data) in Reckon Accounts business range (Desktop)

If you have a recent backup from a time when there were no problems present, consider that as an alternative data file.

Regards,

Data Recovery Team