STP in Reckon Desktop

  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
Using Reckon Desktop, I have lodged the STP report from Reckon and submitted it in the portal successfully.  In Reckon, the pay run that I just reported for is still showing.  Have not had this issue previously, usually when we select all the employees, lodge the report, the pay run is removed from the STP list.

Has anyone else had this issue ?
Photo of emma

emma

  • 302 Points 250 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Luke

Luke, Technical Support Team Leader

  • 3,540 Points 3k badge 2x thumb
HI Emma,

What was previously happening, where the STP payrun got removed from your Reckon Accounts should not have been happening. This was a bug and was fixed in our latest 2018 R2.1 patch. Did you apply this patch? You can find it here: http://kb.reckon.com.au/issue_view.asp?ID=5708

To confirm and be clear: even after lodging your STP to the ATO, you should be able to select that payrun in your STP list.

Luke.
Photo of emma

emma

  • 302 Points 250 badge 2x thumb
Thanks Luke.  We hadn't applied any patches.

If its the way it should be, all good.

Thanks for the prompt reply!