Validate ABN in Supplier results in "Unable to connect" message

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  • Updated 1 year ago

When I enter the supplier ABN and press validate, I get a message "Unable to Connect". I talked to the help desk. They said to change ISP which doesn't seem a reasonable solution as our internet is working. Any other suggestions?

I am using Reckon Accounts Premier: Accountant Edition 2017


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Stephen Hogg

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Posted 1 year ago

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Fred Fleuren

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I've had that issue myself... It's just a communications connect error.. wait for a short time and it should come back up again.
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Stephen Hogg

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Thanks for your reply Fred. Unfortunately I have had it for months - have never had it work.
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Fred Fleuren

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Ah ok, is it perhaps blocked by a firewall
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Stephen Hogg

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Yes, that is what we thought however our IT team cant see where a change would be required.