Virus or spyware in Reckon Accounts Payroll file 2019.

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  • Updated 3 months ago

I am not happy that I cannot download the new Tax Tables. McAfee virus scanner advises that it contains spyware, virus or other potentially unwanted programmes  in the file. Two e-mails sent to Reckon. No Response. I cannot wait on telephone for hours while someone gets back to me.


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Anne Marie Quinn

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Posted 3 months ago

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Tim Spillman

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Just a false positive........'might' doesn't mean it is a virus etc..

Outdated installation procedures cause it.
(Edited)
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Di

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Pretty sure that you are supposed to disable anti virus when updating according to the instructions, give that a try, it might work.
Good luck
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Anne-Marie Quinn

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Thanks Di and Tim for your suggestions. I had already disabled the anti virus and firewall prior to installation. I suspect that it has been my internet browser.(Internet Explorer)
I have just installed Chrome and the tax table update installed very easily.
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Di

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So glad you got sorted, it's frustrating when you allocate time and things just wont go as planned!!!!