We have downloaded the Google Authenticator on the PC and the number codes created after we scan the QR code do not work.

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  • Updated 2 months ago
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Hi guys, We have downloaded the Google Authenticator on the PC and the number codes created after we scan the QR code do not work, any one else with this issue
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Andrea

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Posted 2 months ago

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Shisir, Employee

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Hi Andrea

Did you try this authenticator extensions as described on this KB http://kb.reckon.com.au/issue_view.asp?ID=5687

Regards

Shisir
(Edited)
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Jack Jiang

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Hi Andrea,The authenticators generates the numbers based on current time, the time on your phone may be slightly off. Try to set the time to auto-sync and try again.