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Welcome to the Community @Marzy !

If the 3 x Rebuilds don't solve the problem, I'd also recommend checking the View report link on that popup there too. It doesn't always show much detail but the QBWin.log should. This file is where Reckon Accounts automatically records info about unexpected issues encountered & is constantly being updated in real time. It can help to pinpoint a particular cause of many errors & messages.

(Unless you selected a different installation folder) the QBWin.log file is usually stored here:

C:\Documents and Settings\[your user name]\Local Settings\Application Data\intuit\Reckon Accounts\log

I don't have much to do with the technical side but if it's only happening on one multi-install location, that could suggests it's installation/config-related. Make sure you have followed the specific instructions for your particular multi-user environment setup, as Reckon's install instructions differ, depending on this 😬

Hi @office

When did you upgrade to the 2024 version of the Hosted application?

It is likely that for your specific username that you use to login to the data file on the Hosted platform, there is damage to the Customer Centre display settings.

Is the username that you are using to login to the data file, the default "Admin" user?

If not, then consider having the person who can login as the Admin user to create a new username for you to use.

If the rebuild steps described by Lucas do not resolve the issue, then as he has indicated, please contact the Hosted Technical Support Team and have them create a new case and escalate it to the Data Recovery Team.

Assist them by letting them know which specific company data file you are needing help with, its name and location so that they can help you get a copy of that file downloaded and then sent to us.

Hi @office,

It most likely is an issue with the data file itself, could you please attempt a file rebuild by doing the following:

It will require you to complete a backup and attempt the same steps above to replicate the issue to see if it crashes again. However, if it does crash again you will need to call our support line to create a case for our Data Recovery team.

Thank you and speak soon.

Lucas

Hi

I have tried varies ways to clear small amounts still owing on Customer Invoices to no success. Some Invoices are in a previous FY & BAS period.

1. I tried to receipt a customer payment against the amount owing.
2. I tried applying the available credit to the Invoice but the balance just does not clear
3. I created an underpayment Item and applied it within the body of the Invoice but it does not work either.
4. When I run the customer statement they all appear and it does not look professional.

The total value of all these minimal amounts is less than $5.00. I just wish to force them to a NIL balance. Is there a particular Journal I can do to force to NIL Balance

Help Help Help

thanks Kathy

I have logged onto my reckon on multiple computers, but it will crash when I click on the customer tab with no error message. This has only happened since we have updated to 2024 version but no one else is having the issue but myself. We have deleted me as a user and added again, but the same issue keeps happening. Does anyone have a fix for this issue?