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Hi @Jason_Z & Rav,

I tried this morning to archiving one of the employees after I saw their details as outlined above (still in the active employees list, but listed as terminated). When I clicked on the OPTION button in the upper right-hand corner of the Reckon Payroll page and selected the "Archive employee".

I got the following message:

Their employment hasn't been terminated. Archiving the employee now will prevent you from adding them to new pay runs. Ensure all their pay runs are finalised before proceeding.

Alternatively, you can terminate their employment and create a final pay run first before archiving the employee.

I don't understand why I am getting this message as I have terminated their employment and their termination details are showing in the STP report they have a finalised pay run. It is marked SUCCESS.

Hi @JEN

Thanks for calling this out. Can I just confirm whether archiving the employees from @Jason_Z's info above works for you on these two terminated employees OR does that also fail to archive them?

Hi @JEN,

I just completed some testing in my payroll test book and it seems that the archive employee option in the termination process is currently not working. I do apologise for this inconvenience and will raise it with development to get this fixed.

Thank you and speak soon.

Lucas

Hi Team,

I recently had to terminate two of our staff members from Reckon Payroll.

I followed the prompts and ticked the box that asked "Archive employee once the pay run is marked as paid".

I checked under the STP compliance tab and can see that both employees details went through ok to the ATO as a final pay run.

However, I can see these employees are still in the active employees list with "Terminated" under their names and haven't been archived.

I need to know how to fix this as I need to do a pay run today.

Also, I would like to know why the employees weren't archived even though I ticked the box for this option.

Thanks

Hi @JEN,

In the Employee section, there's an option to archive an employee, which moves them to the 'Archived' status instead of keeping them active.

I'm not quite sure why they weren't archived during the termination process. I might need to run some tests in my book first.

Welcome to another Tuesday! 👋 Only 11 more Tuesdays until Christmas! 😆

This week I've got a nifty little tip for our Reckon Payroll users that you may or may not have known about.

If you're using Reckon Payroll to complete pay runs then you're more than likely sending out payslips to your employees via email as well. Did you know you have an email history log?

The email history keeps track of all emails you've sent out along with displaying a status on whether the email has been sent successfully or failed. Its a handy to keep track of the payslip emails you've sent out from Reckon Payroll.

How to find your Reckon Payroll email history

First, navigate to your companion Reckon One book. (For info on how to access your companion Reckon One book click HERE).

Next, click the envelope button in the top right.

Your email history will display which shows a list of all emails sent out from Reckon Payroll (and Reckon One if applicable) along with their status. Its that easy!

You can also re-send an email directly from here as well if you need to. Simply click on the specific email, review it and click send.

Also just separately, in case you missed it, the latest Reckon Payroll update has introduced a new bounce back feature which will send you a notification for any failed emails. Check out more info on this HERE.