This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
Help! My computer seens to have completed an upgrade. I now cant see or print my pdf documents. I have the V5 PDF Converter installed which says it is idle. How do I activate it?
I have an issue where I cant print, email or save to PDF. After 45 minutes on the phone, I can now print and print preview, but cant email. I was told by Utkarsh that it is because we use Google for email and had to move to Outlook?. There was no issue with this until the upgrade 1 week ago so what has changed in 2023…
Hi, Our Payroll period finishes on a Sunday and processed on the Tuesday. With 2024 EOFY is my last payroll Sunday 16th June ? Also when is the new Tax Rate File available and need to be imported? Do I need to have it imported by 2nd July or the 16th July?
I opened Reckon Accounts 2023 Desktop tonight but it came up as License expired. My license expires on 29 October, in 5 months time. As its night time I cannot get any help from Reckon. Has anyone had this problem and what can I do. Can anybody help to get me back in.
Hi All, Sounds like a silly question as I use 2 different pay systems and the other system has more steps I need to manually do after Backing up the company file once my final years STP has been sent to the ATO. Besides doing a back up after submitting our Final years STP and updating the Super %. Is there anything else we…
Hi I have had a quick look but could not find if someone else has asked this question - Sorry if there is one.. I am using desktop Reckon Accounts Enterprise: Retail Edition 2023 with Desktop POS on the the front till. I am looking to go into the cloud with the accounts and want to know if the Desktop POS can settle at the…
Can I export a file from Reckon Hosted payroll ready to import in Aware Super Clearing House?
Hi Everyone, I've gone to do my single touch payroll and I'm getting the below error. Nothing has changed from last month. Nothing has changed on my systems. Last month uploaded fine. I've exported the file twice with the same result. When I look at the details, nothing looks out of place. Has the requirements changed…
Hi, I'm currently using Reckon desktop 2023, and would like to ask if it is possible to export many reports to excel at once? For example, export TB, BS, PL together into 1 excel file or multiple excel files with just one click?
On one of my staff it's not calculating nor showing PAYG (it did before) - I think I must have clicked somewhere and made it disappear - what have I done wrong? I noticed it says employee summary "adjusted" and I don't know why.
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