This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
I have set up an invoice template in Reckon with our company logo and details, but when another staffer logs into the file and tries to use it, the logo doesn't show. I have confirmed that they are using the correct template. Any suggestions please?
I have new employees (started after STP2 migration) and they are missing from the STP Lodgement report in Reckon Premier Desktop. Do I need to do something when setting employees up to ensure they appear?
Hi all, Recently we are keep facing the following error in our Reckon Enterprise: Appreciate if anyone could advise us what is the issue cause this error and how to resolve it. Thanks in advance.
I've submitted a final pay event in Reckon GovConnect and it shows that it has been successfully submitted, however when I go into my MyGov account it shows as 'not tax ready'. Any clues how to resolve this issue please?
Hello, we are using Reckon Accounts Hosted and are looking for away to import credit card information straight into the system from a report - CSV or QIF or any other way to import data! We are using a credit card app that allows our clients to put their expenses to a report that assigns an account code and classification,…
I have switched my main Reckon data file to another accounting package, however still have two small companies that will continue to use the Reckon software. Can I downgrade from Premier to Accounts Plus and still have access to the historical payroll and multi-currency transactions in this main file?
Hi, How do l import the accountant's copy (made in August .QBX file extension) if we have already updated to the new 2023 version (looking for a .QBY extension). Thanks.
Im trying to install reckon accounts , get as far as the Installation Key Code and its saying incorrect key code . Im entering the numbers inside the packaging in the white rectangle . Is this correct
I have one employee who thinks her 2022/2023 payroll summary is incorrect. It is showing around $10,000 less than what she earned. How do I fix this please?
One of our employees resigned just over 2 years ago and moved to another state. I made him a non-active employee. He recently returned to the area and started working for us again part time. His Annual Leave was paid out when he left and I have adjusted his Long Service Leave. However, his Personal Leave is accruing from…
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