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Reckon One upgrade - Payroll App - MFA Mobile number request query
Hi I have just downloaded the reckon app so that I can do STP2 payroll on my mobile phone. My reckon one book has been upgraded to the new STP2 and is working great. I now want to do payroll on my phone using the app and I have logged in using my same username and password as I use on my PC at home ... but, it asks me for…
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I can't log into reckon customer portal without the MFA code, but I haven't set this up
I can't log into reckon customer portal without the MFA code, but I haven't set this up yet
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My R1 timesheets are being doubled on R Payroll
I have managed to work out timesheets, and how they are imported into Payroll PayRun. But every employee gets a double entry. e.g. Ordinary x 76 hours + Ordinary x 76 hours + Super 11% + Super 11%. It doesn't matter whether the employee completes a timesheet or not, both situations cause duplicates: For employees who do…
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Can you customise and save reports in RECKON ONE
I'd like to customise and save reports in RECKON ONE payroll so I don't need to reset them each time I return to them and print them. Also change the margins and font sizes so I can fit more on a page (so reports have a lot of white space) Is this possible??
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Issue with Novatti payments not working
Hi, As of yesterday, the Novatti payments have not been working. I'm getting the error message "Oops. Something went wrong. We couldn't load the payment page. Please try again" I tried again this morning and it's still not working. When will this be fixed please?
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Reconciliation query
How do I permanently set the date to ascending in Reckon One Reconciliation please?
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Why The invoice showed paid even after I deleted the payment entry.
I found a weird situation. My invoice showed a double entry of the payment with the same transaction number and then showed it is a negative balance. After I deleted the payment entry, it still showed it was paid, though the invoice balance is not zero. And when I do the customer statement, it shows it is unpaid. And there…
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List of Customer Adjustment Notes
Is there a report I havent been able to find that can show me a list of Customer Adjustment Notes and their status?
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Duplicate Entry in Reckon One
Hi, for some reason I have two entries for the same thing when I am doing my bank reconciliation, I am not sure why it is there and it is not on my bank statement. Does anyone know how I can delete this so that I can reconcile for the month.
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BAS multiple businesses
Hi I'm very new to Reckon One having updated to using this program after many many years of using something very basic. My accountant recommended this program as I run multiple businesses and only wanted one system for them all. I'm also Treasurer for our local country hall so input the expenses into Reckon for this too.…
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Lump Sum E
What is the process for making a payment that needs to be recorded as a Lump Sum in category E?
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how do i change my plan
how do i change my monthly subscription
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Reckon One Payroll Leave in Employee Record not the same as payslips
I have just run payroll for a payroll w/e 19/10/2023 with a payment date 20/10/2023. I need to check the leave accruals each pay as the employees do not accrue RDO entitlement when on leave. The employee leave available has not updated in the employee record after this pay has been processed and is different to the amount…
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LUMP SUM E & Reckon ONE
Does anyone have any instructions on how to include a "LUMP SUM E" on this year's payment summaries on RECKON ONE
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PAYGI
Hi, I have to pay nearly $10k a month in PAYGI so I assume I need to set up a lodgment under the "Tax" in Reckon One I have no idea how to enter this. Can anyone help? Thanks