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MFA setting
Reckon One When I'm logging in as our admin account, it's asking me to do MFA and I only have text option. Where could I set Google Authenticator for the account?
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Can you completely turn off MFA on a Reckon account?
I’m having issues with my financial controller in the Philippines logging into my account and it’s annoying to try and coordinate an SMS code each time. can MFA be turned off? also my financial controller can’t seem to setup an MFA with a non-Australian number so that doesn’t work as an alternative solution.
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Is this for the new Payroll Premier?
@ Rav is this for the new Payroll Premier?
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Annual leave hourly rate incorrect on Salary earner
I have an employee on Salary ($75k) which works out to be about $35ph. Last week she took some Annual Leave and it added it in as $39. I changed it manually and processed it. This week I started the draft for the next pay period, and added annual leave only for it to automatically add it in as $39 again. I'm confused.…
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Order of ledger accounts
I have set up my accounts in the chart of accounts in the order I had them on Quicken, using a range of numbers and alphabetical letters to order my ledger accounts as I want them. Problem is when I do an itemised categories report for the financial year the ledger accounts are expressed in a completely random order. Can…
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Modifying submitted STP's
My accountant has gone through my STP Submissions and has told me that some of my submissions are incorrect and need to be revised. An employee for example has super added when it shouldn't of been added ( The app had automatically added an amount ) , I'm unable to change it though. There's also 3 staff that i need to…
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Can no longer log into payroll
Hi all, Today is the first time I have logged on since the new upgrade. I can no longer access payroll. My employer has logged in and checked my access. I have access to Reckon One, Reckon Payroll and Reckon GovConnect. Does anyone have any advice on how to fix this please?
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Account fee or invoice fee
Hi our company is being charged for getting sent an invoice from Team Global (Toll) Is it illegal to charge for being sent an invoice? Is it illegal also to charge for an account fee?
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Diminished size of invoice logo
This week I found that when I view an invoice to a customer, the logo looks fine, but when I go to print it, it has diminished to so tiny as to be unreadable. Why is this? How is it fixed?
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MFA
I am not receiving the MFA Code at my mobile phone or my e-mail address
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Everything you need to know about the Reckon Payroll upgrade for Reckon One! 📌
Looking to get started with your Reckon Payroll upgrade? Hi there! Are you currently using Reckon One for payroll and looking for information on the new Reckon Payroll upgrade? Check out our new dedicated category here on the Reckon Community which contains all things Reckon Payroll - 🆕 Reckon Payroll Upgrade for Reckon…
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Superannuation Reporting Error and Payment
We made an error in the reporting of the payment of superannuation for an employee who is no longer with us. We have also already submitted our EOFY final reports through the STP finalisation process. This employee we paid fortnightly and their super submitted quarterly through the SBSCH. The SG super they were entitled to…
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I don't use payroll or GovConnect, how do I setup MFA on my Reckon Portal account? 🔒
Setting up Multi-Factor Authentication on your Reckon Portal account 🔒 Hi everyone, Would you like to setup Multi-Factor Authentication (MFA) on your account but don't use payroll or GovConnect? No problem! Its really easy to setup MFA on your Reckon Portal account. Step 1 After logging in, click on your Profile in the top…
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Estimate won't save
Estimate won't save in reckonone
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Journal add line button not working
Could this be a configuration / permissions issue? I am the superuser / administration user of the account.