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A much wanted improvement is finally here! We've heard lots of feedback around the ability to revert a pay run that is linked to a SuperStream lodgement (such as Beam) back to draft.. and now you can! We've also got more improvements in this release, check out the full inclusions below. ✨ Reverting a pay run to draft when…
Reckon One has just received a new update which introduces an awesome new upgrade to journals! We've also packed in a bunch of bug fixes to stamp out a few niggling issues. Check out the inclusions of this update below. Say hello to the brand-new Journals experience in Reckon One! 🎉 You spoke, we listened! We heard…
A brand new update has just hit Reckon One and its another big one! A long awaited feature; Line-item Classifications is now available and we've also packed in a bunch of other enhancements and bug fixes, check out the details below. ✨ Line-item Classifications We've expanded Reckon One's classification functionality and…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
I cannot configure leave entitlement, it pop up error message "Employee details not saved Please ensure correct super fund products are included.Fund product (Default Fund) is not included in super fund (AustralianSuper)". I went to Setting -> superannuation , and found out "Default Super Fund" set up incorrect, it showed…
Hi, My client accidently provided his wifes tax file number, rather than his. As we cant do a minus payrun to simply clear from one tax file number & add to the other, please advise how we can do this? We have been able to clear his wifes by the $0 reset, but his has a duplication on the STP at the ATO, although these…
I have processed a pay run and then try to submit STP report to ATO. However, there is an error message "Error, Object reference not set to an instance of an object" after click the submit. Does any one have this issue? And does anyone know how to fix this issue?
My recent STP's have failed to submit and I get the following message 'Country Code must be provided when the Income Stream Type Code is one of the following: FEI, WHM, or IAA". I have not changed anything and for the relevant employees I have chosen their home country from the drop down list. Any ideas how to fix this
Greetings, I have an employee that has changed super funds half way through the month and I would like to update previous wages to reflect correct super fund. Is it possible to do so without having to delete the pay run in Reckon One banking and then reverting the pay run to draft in Reckon Payroll? TIA
I am employing a working holiday maker for a couple of weeks to help with harvest. She is being paid a flat rate. When I go to add her details I can't get past the leave entitlement area. How do I show that she is not accruing any annual or personal leave. The system won't let me put in zero amounts for accrual rates per…
I have just processed a termination payment and when I try to send to Reckon GovConnect it comes up with the following error: His phone number is recorded correctly. I terminated someone in the same file in January without any problems. Does anyone know how I can fix this? Thanks
I have terminated an employee but when I try and send to ATO it is failing and coming up with the message - object reference not set to an instance of an object. What does this mean and how to I correct. Thank you
Can someone please tell me where to add an RFB (grossed up) in a terminated employee's details so that the benefit to that employee (which, for our employees is a benefit paid for by the company) appears on the STP? I am assuming that this item will not affect the employee's gross or tax. Your previous answers do not…
I got this msg last week on my regular pay runs and termination pays this weeks pay run worked fine I tried to submit last weeks again no luck. Clearly program must of had a glich as nothing had changed with my employees -yet I found a phone with space and suddenly a 0 in someone's base rate?? (thanks for suggestions on…
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