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We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
Before switching to phase 2, a draft payrun was prepared and payslips were printed. Why is the fortnightly tax in phase 2 a lot lower than what it should be? Even if you try paycalculator websites, the draft payrun from Phase 1 matches what it should be. Why is Phase 2 taxing the employees too low? e.g. one employee earned…
Hi Team, I want to change the default of sending an email copy of each employee payslip to our login email address as all staff can see the payslips. How do I remove the default of sending them as a copy to our default email? Nobody needs a copy of the payslips other than the intended recipient. I can log in to our Reckon…
Hi~ I'm going to help our clients to upgrade from STP Phase 1 to Phase 2. However, from yesterday, when I clicked "Go to payroll" button, always loading to the screen blow, even change to other account to sign in, still couldn't proceed. Can you help to check what's going on there? Is that Reckon system maintenance problem…
I am trying to reconcile an employees accumulated leave - annual, personal, conference and Long service leave, but when I run the calculations on an Excel sheet - I dont get the same balances as what is indicated on the Reckon balance for the employee. I have cross checked multiple times but cannot work out why there is…
Hi, When I go through steps for payroll Phase 2. I get to step 3 and where it says book name it is shaded out and I am unable to enter anything here to be able to go onto next step. Have tried on multiple computers and restarted steps multiple time and will never let me go further, until a book name is entered which I…
Unable to delete spaces in ABN in new Reckon Payroll, wont allow you to make any changes.
When I last spoke to technical support, I was told that we were unable, at this stage, to email payslips to employees. Does anyone have an update as to when this will be available? Thanks.
Hello, I've upgraded from payroll premier. I found a fix in your community for the above problem: "In Reckon Payroll go to Settings - Superannuation- Configure pay preferences - add a tick on all of the earnng items you need to super guarantee to calculate on." This sounds good but when you go to Settings, the only…
This discussion was created from comments split from: Payroll Premier Desktop..
Hi Rav, Can you please assist with this issue, why Tax withheld is showing Nil. Please refer to below screen shot. Noting that the Tax withheld for the 'Full Time' employee are all showing correctly but not for 'Part-timer', example below. Issue with another part-timer, showing incorrect tax withheld (too little tax) vs…
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