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Want early access to inventory? We're working on some super exciting stuff in the area of inventory in Reckon One and we can't wait to start sharing a sneak peek with our Community 🙌 If you've been looking for inventory features in Reckon One, then we’d love for you to be part of an upcoming beta feedback group. We’re…
The upgrades just keep coming and we're super excited about this one! Payruns have received a major improvement in this latest Reckon One release! Check out the full details below. ✨ A new & improved payrun experience! Creating a payrun has been given a major enhancement with the introduction of a full-page editing screen…
This is a big one. Reckon One has just received an update which includes some very highly requested improvements including the introduction of Custom Saved Reports, a simplified & more intuitive Reports screen and a lot more! Check out the full inclusions below. ✨ Custom Saved Reports are here! We're super excited to…
Reckon Payroll has received a long awaited update that brings in both improved functionality but also fixes some niggly bugs. Check out the inclusions in this release below! ✅ Fix for employees with only an initial YTD balance not appearing in EOFY finalisation The issue where employees with only an initial YTD balance and…
I am checking all employees data after migration from Payroll Premier, I am getting this error with ONE employee while trying to edit, I have not created any pay run as yet, please help ???
Hi. As see the below error messages, the connection is not working even though I have already provided the software ID using Access Manager and have checked it. All clients upgraded to your New Reckon Payroll have the same problem. Before the upgrade, the clients had no error to submit STP to ATO. I couldn't find what is…
We are migrate from Payroll Premier (Desktop) to Reckon Payroll recently. I try to terminate an employee due to resignation. However, I can't find "Resignation" in Reason for termination. Is there any way I can add "Resignation" in the reason for termination? Many thanks
Hi i recently posted about a duplicate pay run I have contacted the ato and they are unable to delete it so it is still being calculated in the ytd totals. The duplicate pay run is not showing up on the app i am using however if i do another pay run and do a minus for those totals will that fix the issue???
i'm unable to product a ABA and payslips are not sending? any support on this
Hi, I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button. Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message: Can someone from the reckon team look into this? I sent message through…
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
Hi everyone I am going through and finishing setting up employees etc in the new Payroll and keep getting timed out when trying to update anything. Comes up with the followng error code Request to http://reckon-gql-service-production.gqlapi.com:8080/graphql failed, reason: Socket timeout Any idea ?
Hi there, Is there anyone who can help me to find out the issue? I transfer from Reckon One to Reckon Payroll, but it said I do not have permission. See attached. Thanks in advance.
How can I confirm if my payroll program is now STP2 rather than STP1? Thanks
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