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i get an error saying the accounts enterprise file can not be used with accounts non enterprise prod

SteveKember
SteveKember Member Posts: 7
edited August 2019 in Accounts Hosted
I am trying to change from hosted back to my server and when I have tried to load the file i get an error saying the accounts enterprise file can not be used with accounts non enterprise product....any idea of what i am doing wrong?

Comments

  • Start IT Consulting
    Start IT Consulting Member Posts: 5
    edited February 2017
    Check the version of the Enterprise software on your server. Hoppy Easter
  • A Balancing Act
    A Balancing Act Member Posts: 76
    edited August 2019
    Hi Steve - RA Hosted works with the Enterprise version of Reckon.  So in order to use your file on desktop now, you would need to install Enterprise onto your desktop.  This might be a higher version of the product than you've previously purchased / subscribed to.  
    To find out what version you currently have on your desktop, just open a sample file, and if you can't see the version type at the top (ie Premier, Pro), then click Help / About.