RA Hosted 2017 opening as RA Hosted 2016

Carolyn Chambers
Carolyn Chambers Member Posts: 3 Novice Member Novice Member
edited August 2017 in Accounts Hosted
I have opened RA Hosted 2017 however the description up the top still says 2016 and the tax tables say they were last updated 1/07/2016. How do I fix this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited July 2017
    Hi Carolyn,

    Are you using your Reckon Accounts Enterprise (desktop) edition by any chance?

    Logging into Hosted 2017 by using the 2017 button will have a tax table version 1728262, calculations updated for 1/7/2017
    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Big Hat
    Big Hat Accredited Partner Posts: 95 Accredited Partner Accredited Partner
    edited July 2017
    Hi Thus will happen if you access 2016 by accident To resolve you need to logout. Close your browser or even reboot and try again by selecting 2017 R2 If thus doesn't work then contact me on 0418 771 971 John peppas

    John Peppas

  • Kylie W
    Kylie W Member Posts: 4 Reckoner Reckoner
    edited August 2017
    Hello,

    we switched from Reckon Accounts premier edition to Reckon Hosted 2017.
    If have entered the opening balance, however when i go to reconcile, the balance keeps coming up as $0.00! Please help.

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