Can't email statements correctly from Reckon Hosted

Sara_7151075
Sara_7151075 Member Posts: 66 Novice Member Novice Member
edited August 2019 in Accounts Hosted

When ever I try to email statements, I get random statements from the past (yes I've got the correct statement dates) or emails with no attached statements at all (because they don't owe anything)

Currently it is taking me back to august 2015..... This then leads to many return complaint emails

Eventually the entire thing freezes up and the only way I can get out is to manually boot myself out via the control panel.... over and over again)

$1200 for this pain

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited August 2019
    Hi Sara,

    Have you been in touch with our support team to raise a case for this? 

    Can I grab the case number to follow up on it to see where this at?
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  • Sara_7151075
    Sara_7151075 Member Posts: 66 Novice Member Novice Member
    edited August 2017
    Not as yet... I've only discovered this afternoon and being this time of the month, I really don't have time to waste on the phone so have printed for the post - printing works perfectly
  • Sara_7151075
    Sara_7151075 Member Posts: 66 Novice Member Novice Member
    edited August 2017
    Thanks Kevin, But for the price I pay I'm going to expect a properly functioning program. Hopefully it will be resolved.
    I need it to be efficient and I need it to operate from anywhere
  • Sara_7151075
    Sara_7151075 Member Posts: 66 Novice Member Novice Member
    edited September 2017

    Hi Rav,

    Ive reported via technical help email and had absolutely nothing back - Fun times !

  • Adam_7542761
    Adam_7542761 Member Posts: 15 Novice Member Novice Member
    edited January 2018
    I've had the same problem. Each time I run the email option it has more and more emails to send. Started off with 176 and after 4 attempts tried to send 365 emails. It is also pulling up invoices (not statements) from May 2017 that are paid for and closed. Printing creates the correct invoices.
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