Can't email statements correctly from Reckon Hosted

SaraSara Member Posts: 69
edited August 2019 in Accounts Hosted

When ever I try to email statements, I get random statements from the past (yes I've got the correct statement dates) or emails with no attached statements at all (because they don't owe anything)

Currently it is taking me back to august 2015..... This then leads to many return complaint emails

Eventually the entire thing freezes up and the only way I can get out is to manually boot myself out via the control panel.... over and over again)

$1200 for this pain

Comments

  • RavRav Administrator Posts: 9,799 Administrator
    edited August 2019
    Hi Sara,

    Have you been in touch with our support team to raise a case for this? 

    Can I grab the case number to follow up on it to see where this at?
  • SaraSara Member Posts: 69
    edited August 2017
    Not as yet... I've only discovered this afternoon and being this time of the month, I really don't have time to waste on the phone so have printed for the post - printing works perfectly
  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited August 2017
    Sara get a copy of Reckon Enterprise and download the file to your desktop. Try emailing from there. Let me know if you get stuck Kevin t:0407744914
  • SaraSara Member Posts: 69
    edited August 2017
    Thanks Kevin, But for the price I pay I'm going to expect a properly functioning program. Hopefully it will be resolved.
    I need it to be efficient and I need it to operate from anywhere
  • ZappyZappy Accredited Partner Posts: 4,426 ✭✭✭
    edited August 2017
    Sara my offer still stands. The system does work. Ive been using it for years. I also use the other systems. They all have their idiosyncracies. Oh and some of them are a LOT more expensive with no email tracking neither.
  • SaraSara Member Posts: 69
    edited September 2017

    Hi Rav,

    Ive reported via technical help email and had absolutely nothing back - Fun times !

  • AdamAdam Member Posts: 16
    edited January 2018
    I've had the same problem. Each time I run the email option it has more and more emails to send. Started off with 176 and after 4 attempts tried to send 365 emails. It is also pulling up invoices (not statements) from May 2017 that are paid for and closed. Printing creates the correct invoices.
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