HI, Why cannot I now email a report in excel version? Have always been able to.

JER
JER Member Posts: 11 Novice Member Novice Member
edited May 2020 in Accounts Hosted
I am using Accounts Hosted. I am wanting to email a small file in excel version.  It looks like some thing is happening in the background but no email box pops up.  The email box pops up when I choose PDF but not excel.  Never a problem before..  What could it be?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited May 2020
    The email window may have populated in the background which is why it may look like nothing is happening. Try another email and then press & hold down the ALT key and at the same time press the Page Up button. This will bring any hidden windows to the foreground.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Erin Collins
    Erin Collins Member Posts: 4 Novice Member Novice Member
    edited November 2018
    This has not solved my problem. I still cannot email excel reports. Are there any other answers please?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited November 2018
    Erin,
    What is happening exactly for you?
    Are you getting an error message? Are you using Reckon Accounts Hosted?

    Can you provide some detail please along with outlining clearly the process you're going through.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Erin Collins
    Erin Collins Member Posts: 4 Novice Member Novice Member
    edited November 2018
  • Kate Lindrea
    Kate Lindrea Member Posts: 6 Novice Member Novice Member
    edited April 2020
    This exact issue has happened to me now, did you find a solution? 
  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2020
    I just logged in on iPad and this export as excel file worked for me, immediately brought up the email address window
    i also logged on using Firefox on PC and all went as it was supposed to, email address window came up, just took a little longer to appear
  • Elke Watson
    Elke Watson Member Posts: 1 Novice Member Novice Member
    edited April 2020
    I also cannot send excel file as an email attachment.  It worked for several then stopped working and saying that I may need to update the excel program.  I then logged out and logged back in.  I could send one file and the second one wouldn't work either.  No message nothing. 
  • Unknown
    Unknown
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  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star

    I have had this problem myself in the past, which I did report through this forum. What I found was that if I switched to a different browser it worked okay. Later on, perhaps the next day, when going back to the earlier browser (Chrome from memory), it was working again. The last time it happened, I can recall having some interaction with Rav.

    Try using another browser and see if the same problem exists with that one. I know that this can be frustrating, but I have found out on more than one occasion, after striking the problem, that there was another alternative which worked.

    John L G

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