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Reckon Hosted: company file won't backup

Lee Zalia Lichtnauer

I've been working on a number of files today including the current file and backing up has not been an issue. I've tried now 3 or 4 times to backup and the system is giving me this message each time.

Would you please advise how to rectify this matter.

Many thanks, Lee

Image httpsd2r1vs3d9006apcloudfrontnets3_images1783076RackMultipart20190329-119612-1cf7igr-Screen_Shot_2019-03-29_at_43634_pm_inlinepng1553837924

Comments

Rav

Hi Lee,
How large is your data file? Have you been able to perform successful backups in the past?

Can you press Ctrl+1 when logged in and take a screenshot of what's showing in your product information screen.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1783077RackMultipart20190329-88764-32fy67-1_inlinePNG1553838326

Lee Zalia Lichtnauer

Hi Rav, here is the screenshot.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1783087RackMultipart20190329-5690-zbpq4m-Screen_Shot_2019-03-29_at_45129_pm_inlinepng1553838719

After posting the message here the Reckon software crashed and completely dropped out. When I went back in I could see my files were there and it did allow me to backup. But I am concerned. This hasn't happened before.

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Rebecca Williams

I am also having the same problem with one of my company files. This has only happened since upgrading to version 2019 R2P (version 28.0D R2)
Please advise as to how we can fix this issue

Michelle Belle

im in the same position... ive been trying for a week... and now there is no time left..

How am I supposed to trade after tomorrow

NarellePaterson

I have performed backups previously but every now and then I get this error msgs along with msgs of admin being tampered with and msgs of I may be unable to log in these issues seem to be random and I can't figure out why theses things are happening

so annoying starting to think I made wrong decision by changing to hosted

Leanne_7663246

I am having the same problem. I have backed up fine in the past but this morning I have tried 4 times and it just keeps coming up with the message that it cant back up. I also get the tampered with names message frequently. It does worry me when back up wont work as I have already had issues with the file a few months ago so I like the security of having the back up

Datarec

Have the user who is the Admin user follow the guide below.

DATA RECOVERY: Possible solution for backup failing or gets stuck on Reckon Accounts Hosted and desktop

DATA RECOVERY: Refresh credentials if encountering WARNING: Your list of user names and passwords appear to have been tampered with

DATA RECOVERY: Important Recommendations for password, backup and file maintenance on the Reckon Accounts desktop platform

DATA RECOVERY: Good tip for finding a solution if you have encountered a problem and a specific error message is displayed

Regards,

Data Recovery Team

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