Reckon Accounts Hosted MAINTENANCE (11 December 2019)

Luke
Luke Moderator, Reckon Staff Posts: 227 Moderator Moderator
edited December 13 in Accounts Hosted
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Hi everyone,
 
Reckon Accounts Hosted will be undergoing planned maintenance late on Wednesday night 11 December 2019.

Maintenance will commence late on Wednesday night/Thursday morning between:
  • 10:00PM to 11:00PM (AEDT) Wednesday 11 December 2019
  • 12:00AM to 1:00AM (NZDT) Thursday 12 December 2019
This maintenance period will affect both Australian and New Zealand Reckon Accounts Hosted users.

You will be unable to login during the above time period.

We sincerely apologise for any inconvenience this may cause and thank you all for your patience.

Comments

  • jossyjones
    jossyjones Member Posts: 4 Novice Member Novice Member
    edited December 2019
    Hi Team can you please advise when we will be able to login.  Time is 08.30 am (NZDT)
  • Chris Rathbone
    Chris Rathbone Member Posts: 3 Novice Member Novice Member
    edited December 2019
  • jossyjones
    jossyjones Member Posts: 4 Novice Member Novice Member
    edited December 2019
    Thanks Chris I thought it might have just been us we have been trying for over 1 hour.  we are getting the same error codes.  
  • Chris Rathbone
    Chris Rathbone Member Posts: 3 Novice Member Novice Member
    edited December 2019
    Still no luck, have been on hold since 8:30
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jossyjones
    jossyjones Member Posts: 4 Novice Member Novice Member
    edited December 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2019
    Thanks for getting back to me Jossy.
    Can you do me a favour and slightly rename your company file (info on how to rename your Hosted file HERE). This should do the trick and get back into your file normally but please let me know if you have any trouble.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jossyjones
    jossyjones Member Posts: 4 Novice Member Novice Member
    edited December 2019
    HI Rav  is there a phone number I can call please regarding this.
    regards Jocelyn
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Felicity_9228490
    Felicity_9228490 Member Posts: 5 Novice Member Novice Member
    edited December 2019
    Hi Rav, I have tried renaming but it locks up as soon as I hit the enter button after changing the name. Is there anything else I can try?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2019
    Hi Felicity, I think it might be best to give us a call and we'll take a closer look into why that's happening and get it sorted for you.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rebecca Hill
    Rebecca Hill Member Posts: 5 Novice Member Novice Member
    edited December 2019
    I can't get into my company file today, error code -6000, -80, any ideas?  Have logged off remote sessions but still can't get in. Thanks
  • Kirstie
    Kirstie Member Posts: 3 Novice Member Novice Member
    edited December 2019
    Hi, I also cannot get into my company file, and received the error code -6000,-80.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

This discussion has been closed.

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