DATA RECOVERY: How to securely send an order form with payment details to the Data Recovery Team

Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff
edited December 2019 in Reckon Accounts (Desktop)

Use the steps below to send a completed order form with payment details to the Data Recovery Team

The recommended / accepted method is to use the Reckon A3 file sending service.

Make sure to follow all of the instructions when dropping off the file using Reckon A3

1. Go to

2. Click on Drop-off button

You will now see the Information about the Sender screen.



In the "Your name" field, enter your name AND the valid case designation that you have been assigned 

In the "Your organisation" field, enter the valid case designation you have been assigned. 

IMPORTANT: Check the email we have sent you in which you have been assigned a valid case designation

If you do not enter a valid case designation, it will result in delays processing your case

Enter your valid email address. (Double-check this for accuracy.)


In the "Your name" field, enter your name AND the valid case designation that you have been assigned 

Then click the Send confirmation button

3. The following screen will be displayed and you will receive an email coming
from the Reckon A3 service that contains a URL link that you will use send your

You should then receive the email from "Reckon A3" with the subject line "[Reckon A3] You are trying to drop-off some files"

When you open that message it will look similar to the example below.

4. Once you have clicked on the link, you will be directed to the Reckon A3 site

In the ‘To:’ field, click on green + icon (as shown above) 

Enter "Data Recovery" in the Name field 

Enter [email protected] in the Email field 

Then click on the ‘x’ to close the window

5. In the Short note to the Recipients field enter the information you have been instructed to add which would look something similar to the example below.

It is important that you include the case designation which you have been assigned.
If you do not include the valid case designation it will result in delays processing your file.

6. Click on the Choose File / or Browse button to select your file that you will send to us

A window titled Open will appear
  1. You will need to navigate to the drive/folder where your completed order form PDF document is located
  2. When you have selected your file, click the Open button
  3. Repeat the process when sending multiple files
  4. Once you have selected all the files you want to submit, click on Drop off files button
  5. If you are sending more than two files, repeat the same process.

If you have followed the steps, the Data Recovery Team should receive the notification email.

IMPORTANT: You should also receive a 'success' confirmation email if the file was uploaded successfully. 

If you did not receive an email confirmation then the file did not upload correctly.

If and when the Data Recovery Team has retrieved your file, you will receive a notification email.


Reckon Data Recovery Team