RAH shut down

JO-ANNE_7327707

RAH Shut down....... Saving a customer invoice, these error messages appeared. Lost customer invoice.....not very happy Why???

Datarec_ReckonLtd

Hi Jo-anne,

Below are some relevant posts for users experiencing errors and crashing.

Backups are important. Have you been backing up on a regular basis?
DATA RECOVERY: How to create a backup in Reckon Accounts Hosted with complete verification


You can use the built-in file integrity checking a repair function to see if it will resolve the issue you are experiencing.
DATA RECOVERY: How to Verify Data and Rebuild Data for a company data file in Reckon Accounts Hosted

The Verify Data operation will attempt to detect which areas of the file are affected.
The Rebuild Data operation will attempt to resolve the identified problems.
This may require multiple iterations of the verify/rebuild/verify sequence.

For minor issues, the built-in Rebuild Data function would correct the problem.
If you encounter a crash during the verify data or the rebuild data operation, then it indicates your file is damaged beyond what the built-in repair tool can repair and would require additional investigation..
If the built-in repair function does not resolve the issue, you can send the file to us for additional analysis and we can determine if the problem may be resolved and provide quote options.
DATA RECOVERY: How to submit a Reckon Accounts Hosted data file for analysis

Regards,

Reckon Data Recovery Team