Recurring Invoices in Reckon One not automatically emailing

kycodykycody Member Posts: 6

Hi, Just checking if there is a known issue on recurring invoices not auto emailing? I have valid email address for the customers and the checkbox ticked, but they have never auto send? I usually (when I remember) send them manually using send via email (which sends to the email on the customer info confirming validity of their email address). I have attached an image showing the history on one of the invoices set to auto send. Thanks for your time.

Comments

  • kycodykycody Member Posts: 6

    I cannot find any more setting other than the check box at the bottom relating to the auto invoice send.

  • RavRav Administrator Posts: 10,894 Administrator

    Hi @kycody

    Do you have multiple recurring transactions in place and are they all experiencing the same behaviour? Or is it just the one that is failing to send emails out?

    Has it ever worked successfully for you?

  • kycodykycody Member Posts: 6

    Hi @Rav,


    I have about 2-3, that I set up originally, but have not had any send automatically yet (They all create and approve but not send, I send manually when I remember). I have also, a few times, over the last year or so set up test invoices with my own email to check, but no luck either.

  • RavRav Administrator Posts: 10,894 Administrator
    edited October 15

    Thanks for getting back to me and for the additional info. Let me have a chat with our Reckon One product team and see if I can get some insight on what could be causing this.


    Would you be ok with/give the devs permission to view your book to investigate?

  • kycodykycody Member Posts: 6

    @Rav sounds good.


    They can have a look if they like, no problem.

    Thanks again!

  • RavRav Administrator Posts: 10,894 Administrator

    Hey @kycody

    Apologies for the delay in getting back to you on this one.

    We've been doing some testing and its a bit of a tricky one. So far it looks like its occurring sometimes or to some users only and not others. The devs are investigating at the moment so I'll keep you posted with more info as soon as I get it. I'm hoping to hear it'll just need a small hotfix but I'll let you know.

  • kycodykycody Member Posts: 6

    Thanks @Rav

    That sounds good. I have a few more to set up shortly, so that will work out great. Thanks for chasing it up!


    Regards,


    Leigh

  • RavRav Administrator Posts: 10,894 Administrator

    @kycody

    Hi Leigh, just a heads up. The Reckon One team believe they have solved the issue affecting the recurring transactions emailing. The fix is due to be released to Reckon One tomorrow all going well (could be subject to change if there are any issues). I'll let you know as soon as its released.

    Cheers

  • kycodykycody Member Posts: 6

    Thanks @Rav Sounds good!

  • RavRav Administrator Posts: 10,894 Administrator

    Should be resolved now @kycody but if you can give it a go and test it out when you have a chance and let me know that'd be great.

    Cheers

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