Tax Column in missing

1472692
1472692 Member Posts: 1 Novice Member Novice Member

The business owner recently upgraded from v8 to 2012 & now when they are in a split transaction, the tax column is missing. Reckon suggested that they should have upgraded to 2004 in the middle, but their IT person did they upgrade & not sure if that happened. Any ideas? e.g. would a further upgrade to 2021 be likely to fix the issue? Thank you.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,761 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you turned on tax tracking in preferences. It may have defaulted to no tax. The IT person may have used a similar version to upgrade through to 2012.