Tax Column in missing

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1472692
1472692 Member Posts: 1 ✭
in Reckon Accounts (Desktop)

The business owner recently upgraded from v8 to 2012 & now when they are in a split transaction, the tax column is missing. Reckon suggested that they should have upgraded to 2004 in the middle, but their IT person did they upgrade & not sure if that happened. Any ideas? e.g. would a further upgrade to 2021 be likely to fix the issue? Thank you.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,304 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you turned on tax tracking in preferences. It may have defaulted to no tax. The IT person may have used a similar version to upgrade through to 2012.

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