RAH - Gateway Failed authenticating user token

JO-ANNEJO-ANNE Member Posts: 122

Every afternoon at around the same time I am getting this problem. I am the only user and there is no one else to log in

WHY?????

Comments

  • Kris_WilliamsKris_Williams Member Posts: 1,442 ✭✭✭

    Have you tried a different browser? I use Firefox, some use Chrome

  • Gerry WinterGerry Winter Accredited Partner Posts: 499 ✭✭✭

    Go to control panel and make sure LOG OFF REMOTE SESSIONS is logged off

    Gerry 0418907140

    [email protected]

  • JO-ANNEJO-ANNE Member Posts: 122

    Gerry I have to do this otherwise it tells me I am already logged in.

    I have verified my data, logged in logged out, but every day it does the same thing

  • Gerry WinterGerry Winter Accredited Partner Posts: 499 ✭✭✭

    If you give me a call i will try from my end to see if it happens here or if its your computer related.

    Gerry 0418907140

    [email protected]

  • JO-ANNEJO-ANNE Member Posts: 122

    and done it again today

  • Gerry WinterGerry Winter Accredited Partner Posts: 499 ✭✭✭

    if you called me a didnt get it.

    Gerry 0418907140

    [email protected]

  • Kris_WilliamsKris_Williams Member Posts: 1,442 ✭✭✭

    Are you closing the file and going to the browser window and clicking on settings - logout? You have to do this every time, or at least I do.

  • Gerry WinterGerry Winter Accredited Partner Posts: 499 ✭✭✭

    It is dropping out on her while she is using it, i put it down to slow upload speeds after checking with a speedtest, have recommended that she uses her free Enterprise while she is working at home.

    Gerry 0418907140

    [email protected]

  • Donna PinnellDonna Pinnell Member Posts: 38

    We are also having this problem, every day, around 3.30 to 4 pm. We are on NBN wired network, so no issues with slow speeds.

    This has only been going on for a few months that I have noticed, but sometimes it will drop out more than once, and seems to happen at random times; both of the users here don't get the dropout at the same time.

    As described above, you are required to remotely disconnect your own session before you can log back in.

    We have not changed any of our programs, processes or browsers, and it was not a problem before.

    Has anyone found a fix or cause for this yet? Incidentally, when I log in and work from home where I have a slower network, I have no issues with dropout.

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