Why no support for subscription?

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Sherpa
Sherpa Member Posts: 3 ✭
in Personal Plus and Home & Business

I have

image.png

and see that

image.png

yet when I call, I get told that I don't get support.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
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    Hi @Sherpa

    If you're using the Reckon Personal Range software, over-the-phone technical support is available to Advantage members. Do you have a current Advantage Membership with your Home & Business 2021 subscription?


    If not, is there an issue that you're currently contending with that the Community can assist you with here?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Sherpa
    Sherpa Member Posts: 3 ✭
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    Hi @Rav the issue on trying to get help with is https://community.reckon.com/discussion/8028629/unable-to-get-quotes-for-anz-managed-fund#latest. In terms of the message about technical support, it shouldn't just say "subscriptions," as not all subscriptions get support?

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