Why no support for subscription?

Sherpa
Sherpa Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

I have

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and see that

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yet when I call, I get told that I don't get support.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Sherpa

    If you're using the Reckon Personal Range software, over-the-phone technical support is available to Advantage members. Do you have a current Advantage Membership with your Home & Business 2021 subscription?


    If not, is there an issue that you're currently contending with that the Community can assist you with here?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Sherpa
    Sherpa Member Posts: 3 Novice Member Novice Member

    Hi @Rav the issue on trying to get help with is https://community.reckon.com/discussion/8028629/unable-to-get-quotes-for-anz-managed-fund#latest. In terms of the message about technical support, it shouldn't just say "subscriptions," as not all subscriptions get support?

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