Error when uploading STP File

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Hi all,

The following error message appeared when I tried to upload a STP file:

<The value specified for an item does not match the item type (value = "", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the MinLength value.>

I have no idea what's the error since I am doing exactly the same as before, no new employee and no change in rate.

It would be appreciated if someone could share your experience and solution.

Many thanks,

Joe

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,008 Community Manager Community Manager
    edited June 2021
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    Hi Joe,

    I'd recommend checking that you have an email address listed in the Company Information section in your file. If there is no email address listed in there, enter a valid one in and ensure there are no spaces (or other characters) before or after it.

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  • joeaquastar
    joeaquastar Member Posts: 2
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    Good afternoon Rav,

    Thanks for your response.

    It is solved now.

    Cheers,

    Joe