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I have 5 clients that I do payroll for. All of the last two weeks' of 2020/2021 pay runs have come up with 'error'. When I clicked on 'error' the next message is 'error message'. I have also uploaded the EOFY files with fingers crossed these would be okay, but they aren't.
Nothing has changed with any of the employees within my 5 clients (soon to be 6), so all of their details have been accepted up till three weeks ago. I didn't notice the problem until I went to upload the final pays for the year which have also come up with 'error'.
Today is the start of the New Year and I have completed all 5 pay runs. I have not uploaded them yet though.
If anyone has a solution to what is happening and what I can do, I'd really appreciate it. If there is no answer to my dilemma, I truly don't know what to do next.
Cheryl @ Burdekin Book-Keeping Services, Ayr, NQ
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