Multiple premium payroll app accounts?

Eric Murphy
Eric Murphy Member Posts: 220 Reckon Star Reckon Star
edited January 3 in Reckon Payroll

I've migrated over to the payroll app successfully.

Can I have more than one account on the premium plan on my phone?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Eric,

    Good question. The Premium plan for the Payroll App is an in-app purchase which means the subscription for it is linked with your Google/Apple account. Like other paid apps you can only have one subscription per account.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • cheznuts
    cheznuts Member Posts: 11 Novice Member Novice Member

    So is there another way to pay? I have two businesses, each with their own ABN and I need to upgrade my Payroll. When I try it says I'm already subscribed but it's locking me into the basic plan. How do I get around this?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @cheznuts

    Each Payroll App account will need to be upgraded under a unique Apple/Google account in the respective app store. So if you've managed to upgrade the first one but are having trouble with the second, its likely because that Apple/Google app store account has already been used to subscribe to the premium plan on the first Payroll App account.

    If you upgrade the second account under a different Apple/Google app store account it should go through without issue.

    I'll link a guide below with some useful info but let me know if you're still having any trouble.


    https://community.reckon.com/discussion/8033132/key-tips-for-upgrading-to-the-premium-plan-reckon-payroll-app


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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