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Sent incorrect tax in a payrun

SystemSystem Member Posts: 112 Community Manager
edited July 22 in Reckon Payroll App
This discussion was created from comments split from: How to adjust tax witheld in new Reckon Payroll app.


  • FourCowFarmFourCowFarm Member Posts: 3

    I have the same issue. Migrated to the new app and made an error in selecting the tax method - clicked 1 instead of 2 for the first payrun (we pay mid-month). Net result is that all the payslips showed greater tax witheld than expected. Worried that ATO will now expect to see the same withholding on the next BAS. Hoping we can fix this before end of quarter.

  • RavRav Administrator Posts: 11,768 Community Manager

    Hi @FourCowFarm

    Was this pay run created in the Payroll App itself? If so, you can make an amendment to that specific pay run by following the instructions in this help guide -

  • FourCowFarmFourCowFarm Member Posts: 3

    Thanks Rav. I tried to make an amendment but I have clearly done something wrong. When I now re-open the app I get the "create first pay run" blue box. I've hesitated to click on it - how can I know what has become of my original submission? Am I really starting over again?

    Confidence shaken!



  • swakhlu01 .swakhlu01 . Member Posts: 135 ✭✭

    @FourCowFarm Just checking if you are seeing the submitted payrun on the STP Tab (not Payrun Tab). This will show what would have been submitted to the ATO.

    It is likely the Payrun you were trying to adjust got deleted instead of sent. It might help to find out what amounts have been reported in the Employee's YTD Income statement in ATO MyGov assuming you are doing the payrun for 2021-22.

  • RavRav Administrator Posts: 11,768 Community Manager

    Hi @FourCowFarm

    Did you create the submission in question on the Payroll App itself OR was it one that was migrated from the STP app?

    As @swakhlu01 . has mentioned, do you see this particular submission in the STP tab in the Payroll App? You'll find your submissions that were sent while you were using the STP app in this tab.

    If you created the pay run in the Payroll App itself, are you logging in to the Payroll App with the same account (email address & password) that you were when you first signed in?

  • FourCowFarmFourCowFarm Member Posts: 3

    Thank you both. Yes, I see it now under the STP tab and it appears that my adjustments didn't happen. I created this pay run in the new App, my first attempt. I'll try adjusting again. Pitty that there does not seem to be away to simply adjust the tax selection (which is where I made the error in the first place).

    I assume that I effectively have to undo all the elements of the original submission and start again.

    We're a small biz, paying monthly and have never bothered with hourly rates. I could not see any way to skip hourly in the set-up. Is there a way?

    Many thanks for the help.

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